We want you to be absolutely delighted with the products that you purchase from us.

Due to the personalisation/customisation of the products that we sell, we cannot accept any returns under any circumstances as we make all of our products, to order, just for you.

We will obviously honour all mistakes made by KAPZ during the design and production processes.

In the event of agreeing any refund, all customers are responsible for the cost of all postage and duty - this will be deducted from any refund agreed with KAPZ. Until safe-receipt, the customer is also responsible for ensuring that all returning packages are insured to cover the retail cost of the products that they are returning, should they go missing during transit - we suggest either Royal Mail Recorded Delivery or Tracked postage.

In the unlikely event of an issue, please contact us so that we can sort it out as quickly and as painlessly as possible - we do not want any unhappy customers.