returns

We want you to be 100% happy with your KAPZ purchase.

If you experience any issues at all, please get in touch and we’ll always do our very best to help and rectify the situation. We usually reply within minutes.

Contact us:

KAPZ, The Willows, Cary Fitzpaine, Somerset, BA22 8JB, United Kingdom
UK: 0800 64 46 911
International: +44 7557 911911
email: mail@kapz.com

RETURNS ELEGIBILITY

• Stock items only: We can only accept returns on standard/stock items.
• Custom items: Unfortunately, we cannot accept returns on custom or personalised items, as these are made specifically for you.

RETURNS NOTIFICATION PERIOD

For eligible stock items, you must notify us within 30 days of receiving your order if you wish to request a return.

Returns requested after this period may not be accepted.

CONDITION OF RETURNED ITEMS

Once a return has been agreed, items must be:

• Safely delivered to us
• Complete
• Brand new
• Unused
• Unmarked
• In a resaleable condition

We reserve the right to refuse a refund if returned items do not meet these conditions.

HOW TO RETURN AN ITEM

Once your return has been approved, please send the item(s) - clearly including your order number + contact details to:

KAPZ - The Willows, Cary Fitzpaine, Somerset, BA22 8JB (UK)

RETURN SHIPPING COSTS

• Customers are responsible for return shipping costs.
• We will only cover return shipping if there is a fault with the product or if we have made an error with your order.

We strongly recommend using a tracked and reputable delivery service, as items remain your responsibility until they reach us safely.

REFUNDS

Once your returned item has been received and checked, we will process your refund to the original payment method used and all refunds are processed within 3 working days of receipt of the items that you have returned to us