Firstly . . . HAPPY NEW YEAR and THANK YOU for placing your order with us at KAPZ, we REALLY appreciate your custom.
The items that you ordered are shown in your order confirmation email. Please check them carefully as well as the delivery address you have given us.
If you have any questions about your order, simply contact us at firstname.lastname@example.org or UK: 0800 64 46 911 || INT: +44 7557 911911, at any suitable time, 24/7/365, where we are always available to try and help you.
PAYMENT - if you have paid by credit/debit card or PayPal, "KAPZ" will appear on your statement.
PRODUCTION & DELIVERY - The production time on all order at the moment is just 3-4 working days (ULTIMATE engraved and STEALTH orders can take a little longer) - please be patient and feel completely confident that we are doing our very best to complete your order as quickly and as efficiently as possible to the very highest standards of craftsmanship possible.
Everything we make is made by hand and must be perfect, prior to despatch. Once your order has been produced, it will be shipped out to you as soon as possible using the shipping method that you have chosen.
INSTALLATION - The standard bolt that comes with your KAPZ is made of alloy and is designed to be nipped up gently, using a 4mm or 5mm hex-key, with your fingers only - DO NOT OVER-TIGHTEN THE BOLT please.
BOLTLESS CAPS - these must be installed VERY carefully and the bolt must be tightened NOT EVEN FINGER TIGHT - click here - www.kapz.com/boltless-caps for more information.
Detailed fitting instructions can also be found here - http://www.kapz.com/fitting-instructions please read and pass them on BEFORE attempting installation.
Once again, thanks for your order - we hope you love your new KAPZ products.